Terms & Conditions

Last updated: 19 September 2026

1. About This Service

Burgess Hill is a community-run platform that allows residents to report local issues in Burgess Hill. It is not an official council service and has no authority to repair, fix, or respond to issues. Reports submitted here do not constitute formal complaints to any authority.

2. Acceptance

By using this website, you agree to these terms. If you do not agree, please do not use the service.

3. User Accounts

  • You must provide accurate information when registering.
  • You are responsible for keeping your login credentials secure.
  • We reserve the right to suspend or delete accounts that violate these terms.

4. Reporting Issues

  • Reports must be genuine and relate to real local issues in Burgess Hill.
  • Do not submit false, malicious, or misleading reports.
  • Do not include personal information about other individuals (names, addresses, identifiable photos of people).
  • Photos must be your own or you must have permission to share them.

5. Acceptable Use

You agree not to:

  • Post content that is defamatory, abusive, threatening, obscene, or discriminatory
  • Use the platform for political campaigning or advertising
  • Attempt to hack, disrupt, or overwhelm the service
  • Impersonate another person or organisation
  • Use automated tools to scrape data or submit reports

6. Content Ownership & Licence

You retain ownership of content you submit (text, photos). By submitting, you grant Burgess Hill a non-exclusive, royalty-free licence to display your content on the platform for the purpose of issue reporting and community awareness.

7. Moderation

We reserve the right to edit, hide, or remove any report, comment, or photo that violates these terms, without notice.

8. Disclaimer of Liability

  • This service is provided "as is" with no warranties.
  • We do not guarantee that any reported issue will be resolved or acted upon.
  • We are not responsible for the accuracy of user-submitted reports.
  • We are not liable for any loss, damage, or injury arising from the use of this service or reliance on its content.
  • For urgent or dangerous issues (e.g. gas leaks, collapsed structures), contact the emergency services on 999 or your council directly.

9. Third-Party Links

This site may contain links to external websites. We are not responsible for their content or privacy practices.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Changes

We may update these terms at any time. Continued use of the service after changes constitutes acceptance.

12. Contact

Questions about these terms? Email admin@restoreburgesshill.co.uk.